FREQUENTLY ASKED

QUESTIONS

HOW CAN WE BE UPDATED ON THE MOST RECENT ACTIVITY REGARDING OUR PATIENT ACCOUNTS SO OUR ACCOUNT REPS CAN KEEP OUR PATIENTS INFORMED?

Our IT Department will create an interface with your patient financial application where our "Notes Field" will update to populate your notes field on a daily basis though a completely electronic interface.

HOW CAN WE BE ASSURED THAT YOUR AGENCY WILL BE COMPLIANT IN HANDLING OUR PROTECTED HEALTH INFORMATION (PHI) IN A SECURE AND PRIVATE MANNER?

Before we ever go live on your project, an executed Business Associates Agreement (BAA) is in place along with an executed Agreement or Contract where all HIPAA regulations are defined regarding Protected Health Information and how the PHI is kept secure and private at all times. Our SOC 2 Type II certification supports integrity in all our operational processes and helps maintain HIPAA compliance in the areas of security and privacy.

HOW LONG DOES IT TAKE TO RAMP-UP A PROJECT?

Depending in the particular project scope, we can usually be up and running in less than 30 days.

HOW DOES YOUR AGENCY RECOVER REVENUE BETTER THAN YOUR CLIENTS CAN WITH ALL THEIR AVAILABLE RESOURCES?

HFM is an entrepreneurial enterprise that can manage and resource projects in a uniquely and expedited manner. We can put our resources together and make decisions in an expedited manner. Since the sole purpose and scope of our business is healthcare revenue cycle project work, all our resources - including our management focus - are allocated to one direction. Billing and post billing project work designed to enhance revenue for our clients.

HOW DO YOUR FEES WORK?

Most of the time we can work on a straight contingency fee, which is a percentage of the revenue we produce from the accounts you assign to us. This is by far the most popular arrangement because it's a "shared-risk" approach where HFM can only be paid by producing revenue for our client. There are no other upfront set-up costs or fees to formulate. 

We have other fee formulas as well such as out "cost plus management" approach, which is easy for you to budget and is computed simply by multiplying the number on staff on the project by an FTE factor or multiple. 

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